It was a pleasure joining you at the 2022 Francisco Partners Consulting COO Summit in West Palm Beach. Below you’ll find links to the materials we discussed in our breakout sessions. If you have any questions, please feel free to use the form below to send a message directly to us.

Brad Smith
CEO, Vector Business Navigation

Day 1 Breakout Session:

Knowledge Centered Service As Your Organizations Arc Reactor

KCS Presentation (PDF)

KCS Self-Assessment Workbook (PDF)

Day 2 breakout session:

Customer Experience Lifecycle approach to Customer Success Delivery

Lifecycle Journey Approach Presentation (PDF)

Customer Journey Self-Assessment Placemat (PDF)

CONTACT BRAD