Leveraging decades of experience and over 50 client engagements, we know how to quickly identify, unlock and realize the trapped or lost value concealed across your organization - that is typically due to the hidden rocky pain points that are under the surface, in the customer experience (CX) journey.
Photo credit: Yegor Malinovskii
Paint a picture of how Vector Business Navigation does this.
We survey the “coastlines” of your company and set up “CX lighthouses” to illuminate and protect the customer experience in and around the busy interaction ports companies and organizations have.
These lighthouses create memorable emotional connections to your brand promises and improve the safe and speedy navigation of commerce/value exchange between customers and the product and services you sell while protecting the well-being and success of the associates who work there.
We do this work in partnership with C-Suite through mentorship and coaching; we teach them to see the broader customer experience eco-system and understand where there is value erosion and spots of trapped value abundance that can be unlocked and scaled everywhere.
Ultimately once enabled, this approach to running your company with Customer Experience as your core operating system Saves Costs, Stops Customer Churn, Accelerates New Revenue, and Generates Positive Brand Awareness in the marketplace that attracts other like-minded brands, and new customers, while retaining your best employees, well into the future.
Simply put – we help companies feel what it’s like to be their own customer & employees, seeking the value they were promised…
We look forward to illuminating your customer experience eco-systems and helping you plot the CX navigation channels that are the arteries through which economic prosperity flows for your customers and your partners - that can be counted on, each and every day.
A great way to get started is with our fully immersive leadership offsite programs that help your leaders see and feel what it’s like to do business with your organization so that you can build and protect the uniquely branded promises that customers want, which in turn, define and defend your place in the marketplace. Let’s connect and talk about your story and vision today!
